Building cultural fluency Hone your cultural intelligence to form strong, effective working relationships across geographies
Playing favourites at work How to manage favouritism and avoid the inherent disengagement it can cause
Don’t let motivated reasoning distort your decisions Why we create a selective version of reality – and how to give facts a fighting chance.
Don’t be a rambling leader Stop dominating the dialogue. When it comes to holding your listeners’ attention, less is more.
Giving (and seeking) advice the right way It’s worth taking time to reflect on how good we are with advice
Don’t underestimate the value of small talk Learn the art of chit-chat to pave the way for deeper interactions, strengthen relationships and ease stressful moments
Being civil at work Civility isn’t just the absence of rudeness; it’s the presence of warmth, kindness and appreciation
Have the right arguments at work and have them the right way When managed effectively, disagreements can spark fresh thinking and shape future growth
Double-click for purposeful conversations By discovering what the other person feels and understands, you can break through your blind spots as a communicator
How to support an overwhelmed team Spot stress-related warning signs and help team members cope with the pressure
Stop using the feedback sandwich For best results, deliver constructive criticism in a direct and timely way
