Manage your inner critic If the voice inside your head is constantly pulling you down, it needs to be disciplined
Beware of the ostrich effect! Turning a blind eye to uncomfortable truths makes you a poor decision-maker
If you are stuck, reframe! Are you solving the right problem? Reframing should be an essential part of your problem-diagnosis toolkit
Random encounters The wisdom of talking to strangers, and how to start a conversation with just about anyone
The power of regret Your regrets about the past can light the path to a more authentic, happier future
Beware of the Peter Principle With the right approach, a potentially incompetent manager can turn out to be a success
Boost your resilience Resilience is the secret to weathering the storm and coming out on the other side
Use your 360 degree feedback wisely Feedback isn’t a threat – it’s an opportunity for personal improvement and increased organisational trust
